Policies

OCF at Home company details

OCF at Home registered office: 2 Michaels Court, Hanney Road, Southmoor, OX13 5HR, United Kingdom. Reg No: 10589417 OCF at Home LTD. VAT No: 262 8803 88. Registered in England and Wales.

OCF at Home complaints policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints

procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01235 832600 or write to us at Building H2-3, Unit 7 Milton Road, Didcot OX11 7HH or email us ocfathome@gmail.com and we aim to respond within 48 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

OCF at Home notice of the right to cancel

Under the regulations you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

If you wish to cancel your contract with us please download our ‘right to cancel document’ HERE, complete and return to us.